IT Help Desk Technician
Mountain Commerce Bank
- Knoxville, TN
- Permanent
- Full-time
- Assist in the development, implementation, and maintenance of policies, procedures, and associated training plans for infrastructure administration and project management.
- Maintain trouble-log on tech support requests; address requests quickly and efficiently, staying abreast of the Bank’s priorities for service.
- Maintain and report fiscal inventory relating to network equipment as directed.
- Maintain and distribute computer supplies and telecommunications equipment as needed by staff (toner cartridges, cords, hardware, etc.). Assist in moving equipment when necessary.
- Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.
- Assist in maintaining the integrity of the information systems network and report breaches or potential threats immediately.
- Assist in network backup procedure and retrieval of information as necessary.
- Generate and prepare reports as assigned. Review for content and accuracy.
- Assist with audits and exams. Provide requested information and set up systems and facilities as required
- Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, etc. Follow these at all times.
- Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty in issues.
- Address and report suspected violations of policy, procedure, Bank Secrecy Act, Anti-Money Laundering Act, and other laws and guidelines, as outlined in the Code of Conduct. Reported information will be kept confidential.
- Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.
- All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.
- Assist other managers or Team Members as needed
- Management or Bank policy may revise, delete, or add responsibility as necessary
- Ability to communicate fluently in English, in person, in writing, and on the computer
- Ability to hear, speak, and understand verbal communication
- Ability to read, write, count, and perform basic math functions
- Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)
- Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.
- Ability to lift up to 50 pounds, grasp, reach, and pull
- Ability to think, remember, learn new information, and apply cognitive data to job functions
- Ability to assess and concentrate on mental and physical job tasks to see them to completion
- Ability to drive oneself independently for travel between locations
- Ability to present information to groups in an understandable format or fashion
- High school diploma
- 1-2 years of experience in computer related field or education involving hardware and software installation and support
- Excellent interpersonal, organizational, written, and verbal communication skills
- Excellent computer proficiency in MS Windows, Word, Excel, e-mail
- Associate’s or Bachelor’s degree in computer science or related field
- Experience in retail banking
- Experience with help desk and/or network administration