Assistant General Manager
Gilbride Management Group (GMG)
- Hoover, AL
- $50,000-55,000 per year
- Permanent
- Full-time
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Vision insurance
- Helps the General Manager and department managers fulfill all daily tasks.
- Oversees employee engagement to maintain a high level of employee satisfaction and company culture.
- Oversee training and development of the aquatics department to provide superior swim instruction in accordance with GSS standards.
- Interacts with all staff on operational items including class scheduling, student progress, and customer experience.
- Able to maintain and troubleshoot proper pool chemistry and pump room operation.
- Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
- Completes evaluations on all teachers and conducts an assessment on all trainees prior to teaching independently.
- Directs, trains, maintains and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all staff on the GSS EAP. .
- Interacts with the team members on issues related to class scheduling, student progress, customer service and employee performance and training.
- Provides sales and marketing training to all front desk/sales staff. Works with the Marketing team to ensure high levels of customer service and sales performance.
- Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. Assist GM with purchasing.
- Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
- Work with GM and Marketing Manager to manage social media, book water safety presentations and events, and build partnerships with local, like-minded businesses.
- Oversee monitoring of email, voice messages, and social media to ensure timely and appropriate responses.
- Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
- Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee engagement and satisfaction.
- Obtains and maintains current certifications and stays up-to-date professionally on the aquatics and management field.
- Performs other duties as assigned