Applications Engineer
Parker Hannifin
- Washington, MO
- Permanent
- Full-time
- Provide technical support for Sporlan products.
- Perform remote diagnostics of electronic controls.
- Install firmware via web application.
- Provide pre-sales technical support to our customers including component sizing and selection, CAD model / drawing, part number selection, and competitor cross references.
- Provide post-sales technical support including installation and startup assistance, diagnostic assistance and resolution of field issues.
- Provide on-site customer support as needed. May include training, start-up assistance, troubleshooting or sales-support.
- Provide support to the Customer Service and Sales teams including product identification, service/repair component selection, part number creation, and product sizing/selection.
- Maintenance of technical literature and support material. Provide input on product requirements and specifications.
- Analyze customer issues, product VA/VE opportunities for product improvements.
- Assist design and manufacturing associates in the development of new and/or revised product according to customer requirements.
- Provide timely reports summarizing findings on a given product or project.
- Develop and maintain comprehensive knowledge of competitive products and their activity in the market place.
- Participate in the development and implementation of appropriate response strategies.
- Development and execution of customer communication programs and special marketing plans.
- Track daily, weekly and monthly activities to identify and implement process improvements.
- Must maintain highest degree of customer service, throughput, and quality.
- Participate in division lean and high-performance team activities.
- 4-year college degree preferred (BS in electrical, computer, or mechanical engineering)
- 2-5 years of sales or engineering experience preferably within a manufacturing division
- Experience with industrial controls and/or software programming
- Understanding of financial statements and analysis
- PC literate (MS Office, AutoCAD, AutoDesk Inventor, MS Teams, Zoom preferred.)
- Excellent comprehension with the ability to understand, describe and discuss problems of a technical nature
- Technical competence in electrical and/or mechanical systems
- Refrigeration/air-conditioning knowledge is a plus