Claim Team Manager -Injury
State Farm
- Richardson, TX
- $75,260-134,250 per year
- Permanent
- Full-time
- An annual bonus based on individual and enterprise performance
- Annual merit increases
- 401(k) contribution
- Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you!
- Industry leading Tuition Assistance Programs
- Wellness and mental health programs
- Discounts from hundreds of retailers through our Perks at Work program
- Bodily Injury is a customer-facing segment handling third-party Injury and Uninsured/Underinsured claims along with Property Damage claims involving injuries
- PIP/MPC is a customer-facing segment handling first-party medical claims for customers injured in an auto accident
- Special Investigative Unit (SIU) is a customer-facing segment handling auto and fire claims across multiple jurisdictions involving NICB Indicators of Fraud
ResponsibilitiesAs a leader in the insurance and financial services industry, we hire the best employees to serve our customers. When you join our team, you can feel good knowing you are helping our customers recover from the unexpected. Our Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers.
- Responsible for first-line management of assigned Auto Claim personnel, which includes hiring, training, coaching, performance management and salary activities
- Leads team toward desired department and company goals
- Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
- Serves as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements
- Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
- Ensures compliance with company procedures, applicable federal/state laws, and legal requirements
- Promotes development of employees
Qualifications
- Bachelor’s degree preferred
- Prior formal or informal leadership experience required; auto claims operations and/or call center experience preferred
- Experience handling first and/or third party injury claims is preferred
- Litigation experience is preferred
- Effective written and verbal communication skills
- Demonstrates the following leadership behaviors:
- Promote and maintain a relentless focus on the customer when making decisions
- Candidly assess our environment and tackle challenges head-on
- Inspire and energize people to understand and achieve common goals