Front Desk Veterinary Receptionist
VCA Animal Hospitals
- Madison, WI
- Permanent
- Full-time
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including greeting visitors, answering telephones (potentially for our three locations), directing phone calls to appropriate departments/locations, and guiding clients and their pets to exam rooms.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments and balancing the cash drawer.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry.
- Managing medical records, charts, reports, and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.