Customer Service General Installation Superintendent
Linde
- Indiana Chicago, IL
- Permanent
- Full-time
- Responsible for implementing defined organizational priorities, plans and objectives.
- Responsible for safety, quality, financial, personnel, work process performance and compliance for the customer service installation and tank refurbishment teams
- Responsible for the safety, quality, financial, personnel and compliance performance of the Regional Tank and Equipment Refurbishment Shop
- Responsible to work with regional management and sales teams to address elevated/complex customer service equipment and process issues.
- Responsible to establish and set team priorities to ensure prompt task completion.
- Responsible to coordinate work activities between staff and customer service engineering resources.
- Responsible for safe and reliable installation of customer supply systems
- Responsible to coordinate site surveys for advanced customer supply systems
- Responsible for managing and executing new equipment installation projects
- Collaborate with LGUS, COE Global Customer Service Engineering & Regional Business Teams to ensure adherence of Linde standards and application of best practices
- Collaborate with Logistics and Distribution teams to address and improve product delivery issues at customer locations
- Responsible to drive reliability improvements to address rework issues related to equipment, process, or installation issues
- Collaborate with Operations, Sales, Distribution and Customers to size, install, and commission portable tanks and vaporizer systems
- Contractors – Active contractor selection, qualification, and management of resources utilized by the Customer Service Installation and Tank Refurbishment Shop
- Bachelor's degree in an Engineering discipline, (Mechanical Engineering Preferred) or 5+ years of experience managing Bulk Field Customer Service or related industry
- 3+ years Field Operations Experience
- 3+ years of experience leading and managing professional engineers, maintenance, or installation technicians
- 3+ years of field experience in project & construction management
- In depth understanding of Customer Service Operations for N2, O2, Ar, H2 and CO2 systems
- Engineering knowledge, methodologies, and how to apply
- Knowledge with regulatory requirements
- Knowledge of piping systems, welding standards, pressure testing, and NDT
- Organizational skills, must be able to multi-task and organize at a high level
- Interpersonal skills and ability to work with peers, regional sales team
- Excellent verbal and written communication skills
- Creative technical problem solving
- Leadership skills, must be able to partner with, and manage non direct reports
- Ability to get things done through others
- 3+ years of Customer Service Engineering experience in the design and operation of cryogenic supply systems
- CAD experience