Restaurant Manager - Marisol at The Cliffs Hotel & Spa
The Cliffs Hotel and Spa
- Pismo Beach, CA
- $26.50-30.00 per hour
- Permanent
- Full-time
- Manage daily operations of Front of House (Restaurant and Bar), IRD, and Pool
- Lead by example with higher standards of service, which includes upholding The Cliffs' Mission and Values
- Be a visible floor presence in the Dining Room, Lounge, IRD and hotel; be accessible for any guest and for any employee at any time
- Keep a sharp eye on restaurant details and overall cleanliness of operation, reacting as necessary
- Ensure proper staffing levels and scheduling of the restaurant, covering shifts as necessary
- Supervise and provide direction to staff to ensure service standards are exceeded in order to achieve restaurant goals and drive sales
- Ensure all staff engage with guests appropriately using proper verbiage, avoiding slang
- Assist in training of new employees, re-training as needed when opportunities arise
- Train all staff on restaurant guest service procedures and practices such as service and timing standards, menu knowledge, verbiage, Open Table, etc.
- Assist in new menu implementation and current marketing promotions, including communicating to employees
- Coach and disciplines staff fairly and effectively to ensure a quality guest experience, including but not limited to guest name usage, employee time and attendance, personal appearance and adherence to uniform policies
- Assist in conducting staff and daily pre-shift/line-up meetings for staff education and communication of restaurant and hotel policies and procedures
- Solicit guest feedback with a genuine sense of interest and concern to understand needs and wants of customers, demonstrating anticipatory service when appropriate, taking immediate corrective action when guests' needs are not met
- React to any and all guest complaints in a timely, discreet and professional manner
- Maintain open working lines of communication with Front Desk staff and Hotel Management for all guests' special needs and requests
- Ensure proper delivery of guest services and sales department amenity requests
- Be knowledgeable of any in house groups or VIPs and seeing to their absolute satisfaction and special needs
- Assist in selecting, training and managing beverage requirements on an ongoing basis, and ensure proper wine and liquor inventories
- Maintain positive working relationships with all vendors
- Implement new company policies and procedures, training staff to ensure compliance
- Monitor and maintain POS system
- Follow all policies and procedures, including those for cash handling and safety/security.
- Assists in emergency and security procedures as directed by the employee manual and the established emergency plan
- Manage the restaurant to exceed standards in food quality, safety and cleanliness; including sanitation of all front of the house areas, back of the house work areas, storerooms and waste management storage areas
- Ensure staff is properly distributing waste into recycle and compost bins
- Assist with monitoring product and labor costs to remain within goals
- Perform tasks as assigned
- Able to work 40 hours per week
- Able to work varied shifts, including weekends, nights, and holidays
- Ability to work with and manage people effectively
- Ability to work in stressful situations
- Able to stand for extended periods of time
- Able to lift 50 pounds
- Ability to exert up to 100 pounds of force occasionally, and or 50 lbs frequently and/or 20 lbs of force constantly to lift, carry, push or pull objects
- Ability to stand continuously for duration of shift (6-8 hours a day)
- Ability to walk continuously for duration of shift (6-8 hours a day)
- At least High School Diploma; culinary school or college degree preferred
- 3-5 years of experience managing a high end, hospitality related, staff
- Excellent communication skills, including in person, over the phone, and through email
- RBS Certified. If not already certified, willing to complete certification as part of employment.
- Good knowledge of OpenTable
- Good knowledge of culinary arts
- Good knowledge of wine, especially local
- Excellent knowledge of superior service standards