Customer Care Rep
Sprague Energy
- Sprague, WA
- Permanent
- Full-time
- 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution
- Defined Contribution Plan with an automatic contribution from Sprague
- Paid Volunteer Time
- Flexible Working Policy
- Choice of high deductible and PPO Health Plans to fit your individual needs
- Wellness Program
- Serve as member of the Customer Care team responsible for answering customer calls related to energy marketing and delivery, while conducting all interactions in a professionally positive tone
- Directly or indirectly reconcile basic issues or problems and answer inquiries about products, services or order status, conduct research, and coordinate with other internal departments as necessary
- Maintain customer account data, record and track customer inquiries within the appropriate system(s) and maintain process documentation
- Participate in ongoing Customer Service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills
- Participate in projects, provide backup coverage, and other duties as required
- Associates degree preferred, 1 - 2 years related experience
- Excellent verbal and written communication skills, English fluency required, Spanish is a plus.
- Strong computer skills, including knowledge of Microsoft Word, Excel, and Internet Browsers
- Familiarity with customer-centric databases preferred (e.g., Solarc, Finesse, JDE, Pricelink, SalesForce, Fleetnet and Voyager, etc.)
- Ability to problem solve and conduct research for customer inquiries
- Exercise sound judgment when directing customer referrals to others, following up as needed to ensure resolution
- Basic knowledge of ergonomic principles