Front Desk Agent
Chatham Bars Inn
- Chatham, MA
- Permanent
- Full-time
- Provide quotes for room rates and up-sell the guest when possible.
- Assist in coordinating the Front Desk and the Housekeeping Department.
- Verify that the correct charges are posted to the corresponding guest folio.
- Collect payment for charges on the guest folio.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Respond to and manage phone activity including providing general knowledge to callers.
- Provide administrative, reception and program support to management and staff.
- Smile and greet guests in a welcoming manner and use the guest’s name.
- Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
- Register and assign rooms to guests.
- Maintain a professional appearance at all times.
- Superior customer service skills
- Ability to multi-task
- Ability to work well in a fast-paced environment
- Strong attention to detail and organization
- Excellent computer skills and telephone etiquette
- Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
- Well-groomed
- Able to stand for long periods of time during shift(s)
- Previous experience preferred but not necessary