Repair Specialist
Steris
- Tea, SD
- Permanent
- Full-time
- With surgical instruments that are sharpened and working properly, surgeons can focus on the patient.
- Many of our Customers choose to utilize our mobile repair service, where we perform sharpening and repairing of their surgical instruments on site at the hospital, which means convenience for our Customers. This position oversees the daily work on the mobile repair truck and is the face of STERIS for our Customers.
- Assumes role as onsite lead for 1-2 other Repair Technicians by managing workflow and day to day Customer needs.
- Responsible for mentoring less experienced Repair Technicians.
- Repairs stainless surgical instrumentation.
- Responsible for Customer and account support tasks, including but not limited to, billing, quality assurance and inventory.
- Partners with Field Service Operations Manager to understand and achieve contract compliance and Customer satisfaction for
- Identifies and escalates risks and issues within Customer accounts timely and effectively.
- Collaborates with assigned team and National Asset Management team to ensure current and new account implementation is effective.
- Minimum of 5 years relevant work experience, including a combination of 2 years surgical instrument repair and maintenance experience
- Demonstrated proficiency with operational tasks, such as coordinating, inspecting and team collaboration.
- Must have effective verbal and written communication skills.
- Must have demonstrated proficiency with Microsoft Office and other related systems and tools.
- Must be able to meet flexible schedules with occasional early/ late hours and occasional overnights
- Must be able to pass a DOT medical exam.
- Must have a valid driver's license with an acceptable driving record.
- Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.
- Must maintain required vaccines.