PT Retail Ambassador

Rothy's

  • Santa Clara, CA
  • $18.00 per hour
  • Permanent
  • Part-time
  • 1 month ago
Retail Ambassador - Part-TimeSanta Clara, CA - Valley Fair| |At Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 166 million single-use plastic bottles and 603,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don't compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.At Rothy's, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.About the Team:Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy's IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.Looking for an opportunity to thrive at a thoughtful, sustainable start-up? We're looking for a Retail Ambassador to live and breathe Rothy's culture and act as a proud brand ambassador in each and every customer touch point. We're looking for someone with a sharp eye for detail and the ability to bring our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our Valley Fair store.If you're eager to take on an array of responsibilities at a dynamic, fast-growing company, you just might be the perfect fit.What you'll do:
  • Provide an unparalleled customer experience for every Rothy's customer
  • Own all day-to-day customer interactions-in our physical store and across all touch points of the brand-in person, over the phone and online
  • Support Retail Manager and Assistant Manager in all operational duties
  • Develop and maintain expert-level understanding of our products and processes including our tools and systems
  • Elevate customer feedback and identify and escalate opportunities for improvement
  • Create loyalty by connecting customers with our brand and our community
You have:
  • 1-3 years of retail or customer-oriented experience preferred
  • Excellent people skills-you are approachable, engaging and friendly
  • Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
  • Ability to foster connections with our customers both in our store and within our community
  • Actively contribute towards meeting and exceeding the team's sales goals
Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations * Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 poundsYou are:
  • Passionate about our brand story and product
  • Unflappable. Has the ability to quickly problem solve for all potential customers
  • Self-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experience
Our benefits:
  • Wellness and Commuter Programs
  • PTO and Wellbeing Time
  • Employee Discount Program
Pay Range:$18.00 per hourBase pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.Please see our Privacy PolicyApply for this Job
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First Name *Last Name *Email *Phone *Resume/CV *Drop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)Cover LetterDrop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)Tell us about any retail, hospitality, or customer service experience you had.Are you currently legally eligible to work in the United States for Rothy's? *Will you now or in the future require visa sponsorship for employment by Rothy's? *Please list your current availability from Monday - Sunday *You have availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations *How did you hear about this role? *Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.As set forth in Rothy's's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.GenderAre you Hispanic/Latino?Please identify your raceIf you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Veteran StatusVoluntary Self-Identification of DisabilityForm CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026
Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
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