Audio Video Communication Field Service Engineer - Anaheim, CA
Daktronics
- Anaheim, CA
- $31.00-36.00 per hour
- Permanent
- Full-time
- Exciting Venues – Your work makes game day memorable! As a Field Service Engineer, you’ll provide on-site maintenance and technical support services to professional collegiate sports teams.
- Technological Innovation – Leveraging strengths in product innovation, manufacturing, and service. No two days are alike, you will experience variety and depth in your work.
- Growth Mindset – Daktronics embraces challenges, uses feedback to learn from our mistakes, and focuses on future success.
- Respect – We respect each other and those we work with while welcoming different viewpoints and suggestions. We work as a team towards mutual prosperity.
- Your schedule will vary and will include some nights and weekends depending on business needs.
- Most of your work will be Monday - Friday during normal business hours.
- We strive for work/life balance. This position requires working 10+ weekends a year to support events.
- Some last-minute scheduling happens to meet our customer needs when an unexpected repair or event happens.
- Your office will be at your home, located within the Anaheim, California metro area.
- You will travel to customer sites in your Daktronics vehicle within your regional area. You may also travel nationwide or internationally depending on business need.
- Onsite work can vary by location and from day to day. One day you might work inside in a control room, the next day you might be outside on a lift or ladder working with a video display.
- You are paid for all your working time, including travel time to and from site.
- When you aren’t working on a customer site, you will work from your home office to remotely support our customers.
- Providing service, installation, or support during an event at a customer site.
- Providing on-site technical and maintenance services for Control Systems and Display Systems.
- Leveraging your knowledge by training our Service Partners.
- Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
- Actively creating and updating knowledge base articles for internal/external use.
- Perform other duties as assigned or needed to support the efforts of Daktronics.
- Providing technical over-the-phone support to internal and external customers.
- Responding to customers’ request for technical support primarily through incoming and proactive outbound calls.
- Providing software application installation/configuration support along with “how-to” assistance.
- Troubleshooting and solving basic to sophisticated hardware and software technical issues.
- Minimum of an associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems).
- Preferred applicant will have a bachelor’s degree in a technical discipline (Electronics Engineering Technology, Computer Engineering Technology) and relevant experience.
- Must be able to:
- Communicate effectively in a variety of settings.
- Positively and professionally able to work in stressful situations.
- Show personal commitment to continuously improve.
- Display a can-do attitude in good and bad times.
- Effectively exercise discretion and independent judgment.
- Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
- Work effectively as a team member assisting when and where needed.
- Comfortable working from a home office location.
- Ability to travel by air and ground. Valid driver's license and good driving record. Motor vehicle records will be checked.
- Must be able to get a passport.
- Fluent in English, both written and verbal. Multi-lingual is a plus.
- Must be able to work nights and weekends based on pre-determined business need.
- Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
- Ability to lift, carry, and move up to 45 pounds.
- Ability to work in a variety of environments, including cold/hot weather, small spaces.
- Applicants must be 18 years of age or older.
- Daktronics does not sponsor, renew, or extend immigration visas for this position.