Manager of Rentals and Special Events
State of South Carolina
- Richland County, SC
- $45,530-84,241 per year
- Permanent
- Full-time
- Represent the museum at offsite shows to promote museum rentals
- Acts as primary point of contact for museum food service partner
- Professional appearance and attitude
- Conduct meetings and calls providing information about rental opportunities at the Museum, including providing quotes
- Respond to emails and phone calls from prospective and confirmed clients
- Lead tours of rental spaces to potential clients
- Manage the rental process from event inquiry to completion and payment collection, including event contract execution on behalf of the Museum
- Supervise Special Events Operations Coordinator
- Develop event plans and coordinate event logistics with Special Events Operations Coordinator, vendors and museum staff
- Supervise and assist event vendors in the setup and breakdown of events
- Serve as on-site Person-In-Charge (PIC) for rental events and serves as support for non-rental roles
- Maintain SCSM Events social media and website presence with the approval of the Marketing Department
- Develop annual business plan and budget with department director for rental sales goals
- Advise on rental pricing structure and offerings reflective of industry standards
- Support the Museum's public and SCSM Foundation programs
- Develop and execute event plans, timelines and schedules for internal and external events
- Administrator for events department software platforms Triple Seat and Merri
- Administrator for museum event calendar
- Conduct bi-weekly Logistics meetings to update museum staff of events
- Train and supervise part-time staff
- Maintain database of rental clients and vendors
- Compile event-related research
- Collaborate with other departments for the success of the Special Events Department
- Participate in and/or conduct Museum and Foundation event debrief meetings to continually improve processes
- Assist in other operational areas as needed
- Bachelor's degree and 3 or more years of experience in event planning or coordination
- Must be able to work early mornings, nights, and weekends as needed
- Must be able to lift 25 lbs. as needed
- Knowledge of Triple Seat software
- Knowledge of Merri software
- Customer Service: displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds customer wants and needs
- Communication: Actively listens to customers and coworkers and works collaboratively to solve problems through effective communication
- Problem Solving: Ability to recognize and define problems, analyze relevant information, encourage alternative solutions and plans to resolve issues, seeks additional assistance when needed