Salesforce Administrator
Tri Pointe Homes
- Irvine, CA
- Permanent
- Full-time
- Create, design and review development plans for Salesforce projects and integrations to ensure security, performance, and development. This includes making sure that solutions are scalable, dependable, and provide a best-in-class experience for users and customers.
- Keep up to date with Salesforce releases.
- Provide production support for tickets with customer service level focus.
- Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system.
- Partner with internal Salesforce team to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs.
- Participate in the change management process. Drive communication efforts across relevant stakeholders.
- Participate in QA processes and adhere to DevOps processes.
- Create and maintain team, end-user, and customer-facing documentation for functionality, features, process, and policy for Salesforce and related systems.
- Create user stories and evaluate complex business and technical requirements, communicating inherent security risks and solutions to technical and non-technical business owners.
- Salesforce Administrator Certification preferred.
- 2+ years’ experience implementing and configuring Salesforce.com for 100+ users.
- 2+ years’ Call center or support ticket queue experience
- Solid understanding of and detailed experience with the Salesforce.com architecture
- A demonstrated ability to understand and articulate requirements.
- Strong written communication skills
- Strong critical thinking skills to research, troubleshoot, and resolve system issues and potential project blockers.
- Proven ability to build effective partnerships with business owners and technical partners.
- Experience configuring and implementing the latest salesforce products.
- Base Salary: The expected Base Salary range for this position is between $40.10-53.13 per hour, equivalent to $83,400-11,500 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday.
- Bonus: This position is eligible for an annual performance-based cash bonus. Bonuses are earned, calculated and paid in accordance with the terms and conditions of the Company’s applicable incentive plan document.
- Benefits: In addition to competitive medical, dental and vision coverage, Tri Pointe Homes provides comprehensive benefits to eligible team members and their dependents, including: Health Savings Account (HSA), full and limited healthcare Flexible Spending Account (FSA), and dependent care FSA options; generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions; adoption, fitness, tuition and worldwide emergency travel assistance; EAP, grief counseling, and estate/will preparation services; and additional discounts and supplementary employee-paid benefit programs.