Remote Bilingual Member Service Representative Tier 2
The Panther Group
- Shrewsbury, MA
- $18.00 per hour
- Permanent
- Full-time
- Receive incoming calls to address concerns and utilize the tools and resources the company has provided to assist in providing resolution and / or additional resources for callers.
- Ability to navigate through the tools and resources and stay on script when assisting callers.
- Demonstrate professionalism while dealing with external callers and internal teammates.
- MUST have at minimum of 1 year of experience in a similar role
- MUST have previous experience working remote
- Prefer bilingual candidates that are fluent in English and Spanish
- Ability to train for at least 6 weeks with no time off requested granted
- Medical terminology knowledge is a plus
- Technically savvy - ability to work on multiple screens and systems with ease and able to learn new software quickly
- Must complete and pass assessments to be qualified to interview
- Live within a 60 mile radius of the Worcester, MA
English: $18.00 per hour
Bilingual: $20.00 per hour