Automotive Service Advisor assistant - Pickup/Deliver/Mobile Repair Coordinator
Suntrup Ford (Westport)
- Saint Louis, MO
- Permanent
- Full-time
- 8am to 6pm Monday through Friday (1 hour lunch)
- Salaried Position plus monthly bonus on performance.
- health dental vision
- Vacation
- Weekly pay
- employee discount
- Bonus on PDEL and MoBile Service Repairs
- Schedule and Coordinate Pickup and Deliveries
- Schedule and Coordinate Mobile Service Repairs
- Answer calls and schedule appointments
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
- Participate in the development and documentation of standard operating procedures as appropriate
- Complete and maintain required Training
- Track and Maintain Loaner/Rentals
- Cashiering Customers
- Properly securing service department and closing.
- Must be VERY organized, reliable and accurate.
- High school diploma or equivalent
- Ford experience preferred
- Must have OEM dealership experience at least 3 years.
- CDK experience preferred
- Must pass drug test and random tests - Zero Tolerance
- Must pass background check - No Criminal record
- Training in service advisor skills, customer satisfaction, and quality control preferred.
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines