Float Patient Access Coordinator

• Responsible for scheduling, interviewing and pre-registering all patients utilizing Huggins Hospital Provider Services.
• Answers all calls in in dedicated Provider Practice relating to scheduling an appointments.
• Possesses the knowledge necessary to properly introduce and share the bios of Providers at each Practice; the operational hours and geographic location of each practice; and assist the patient with their appointment needs in a way that upholds the access to Huggins that each patient deserves.
• Ensures the patients flow through the scheduling and registration systems as quickly and efficiently as possible.
• Schedules patient in Allscripts according to the patient's needs at time of call, aligning appointment selection type.

• Enters the appropriate demographic and insurance information into the Allscripts and Evident computer system to facilitate patient care and appropriate billing procedures.
• Complete MSP for all Medicare patients and will document all necessary components within the patient chart.
• Ensure that the Best Practice is reviewed regularly and processes are followed consistently as outlined.

• Maintains all office machinery, placing service calls when necessary.
• Maintains a clean/safe office environment.
• Keeps office neat, clean, organized and free of clutter.
• Other administrative duties as assigned.
• Floating and cross coverage across all Huggins Hospital Practices.

• Ensures excellent patient service at all times.
• Provides patient with all necessary information related to the scheduled appointment being mindful to ask if patient will require mobility or communication assistance.
• Accepts and returns patient calls using appropriate telephone etiquette. Ensure the patient's confidentiality is always maintained.
• Answer the telephone, file, pre-load, and perform chart preparation and record retrieval as needed.
• Provide the patient with appropriate educational materials related to the exam/appointment.
• Prepares the patient verbally for the recommended use of the Follow My Health Portal and Health Grid functionality.
• Utilizes the Allscripts EMR to appropriately document within the patient chart for provider correspondence related to the appointment and/or needs of the patient.
• Appropriately communicates with providers and office, any questions or concerns related to the patient's service.
• Answers telephone promptly and politely while identifying the department and person speaking.
• Take accurate and concise messages when appropriate and direct calls to the appropriate staff/department as needed with overall goal being to solution inquires as promptly as possible.
• Affirms appointment location, time, and educates patient on what to expect at the appointment location in terms of screening, check in, etc.
• Verifies eligibility for all insurances and completes the coordination of benefits according to the response.
• Ensures all fiscal procedures are followed in a consistent manner by collecting co-payments when necessary and performing simple banking.
• Able to answer basic billing inquiries and directs patient to the appropriate staff to address problems and establish payment plans.

• Experience: Prior experience in healthcare related institution and demonstrated computer skills preferred.
• Skills: Excellent interpersonal communication skills and detail oriented required.

• Compensation: $20.00 - $23.00 per hour
• Float Locations: We have 2 different float PAC positions available. Our Northern Float PAC role covers Ossipee, Moultonborough, and Tamworth. Our Southern Float PAC role covers Alton and Wolfeboro practices.
• Benefits: Medical, Dental, Vision, and more!

MP RPO