Bilingual Community Impact Coordinator / Resident Services
POAH Communities
- Florence, MA
- Permanent
- Full-time
- Stable Housing: Ensuring all residents have an opportunity to realize their goals by removing barriers to staying in their home and growing within the community.
- Health: Supporting access to quality healthcare for youth, adults, and seniors across our portfolio.
- Education: Pledging to grow pathways to quality, affordable childcare, after school, and adult education.
- Employment: Strengthening partnerships with local employers and educational institutions to support income growth for individuals and families.
- Financial Stability: Through a variety of innovative programs and partners, encouraging the use of quality financial products, financial coaching, savings, and planning for the future.
- Community Engagement: Integrating our goals with those of the community to galvanize resident leadership in support of a better quality of life in all of our communities.
Reporting to the Property Manager, the Community Impact Coordinator will be responsible for assisting and supporting residents in the following ways:
- Assess the needs of residents and families by administering an annual resident survey
- Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
- Coordinate the delivery of services with local human service providers
- Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
- Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
- Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
- Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
- Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
- Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.
Qualified candidates will ideally have:
- Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
- Ability to work with and motivate diverse resident populations
- Basic proficiency in the use of computers including Word and Excel
- Demonstrated time management skills and proven organizational skills
- Resident Coordinator certification is a plus
- College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus
- An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance
- Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays
- Competitive 401(k) Matching, up to 4% of pay
- Wellness Program
- Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking
- Tuition Reimbursement Program
- Employee Referral Incentive Program
- 12 Weeks of Paid Parental Leave
- Bereavement Leave
- Jury and Witness Duty Leave
- Company-Provided Life and Accidental Death & Dismemberment Insurance