Housing Advocate
The Road Home
- South Salt Lake, UT
- $16.80 per hour
- Permanent
- Full-time
- Provide quality customer service to our clients who may be in need of resources in addition to a warm bed for a night.
- Observe and help regulate activities at the shelter, ensuring rules and procedures are followed.
- Provide clear and specific information to residents and instruct residents of shelter rules/procedures.
- Assist in maintaining a clean and safe facility, identifying special needs, and referring needs to supervisor.
- Answer phones, take messages, and respond to the public.
- Operate as part of a team that strives to serve the homeless in our community.
- Assist in resolving conflicts that may arise among residents.
- Write incident reports where appropriate. Maintain records of resident stays and maintain an accurate shelter log.
- Provide occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement.
- Have excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy.
- Be able to multitask and remain calm in demanding and unpredictable situations.
- Have good computer skills.
- Be able to make sound decisions.
- Be open to learning how to achieve exceptional boundary-setting skills and demonstrate the ability to set and maintain appropriate boundaries with guests.
- Have the ability to be culturally responsive and work with clients from different racial, socio-economic, and ethnic communities with respect and openness.
- Demonstrate an awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
- Be willing to accept supervision and direction as well as constructive feedback.
- Have the desire and ability to work as part of a diverse and dynamic team.
- Be reliable and dependable.
- Be willing to learn and develop the ability to work from a Trauma-Informed Care framework.
- Familiarity with the Housing First philosophy.
- Must pass a pre-employment background check and drug screen.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
- Health Care Plan (Medical, Dental & Vision)
- HSA, FSA, HRA (We reimburse part of your deductible!)
- Retirement Plan (403B with TRH contribution and match)
- FREE Life Insurance for employees
- Paid Time Off (Vacation, Sick & 12 Public Holidays)
- One Floating Holiday Per Year
- Free Short Term & Long Term Disability
- Employee Assistance Program
- Free Training & Development
- Tuition Assistance for a wide variety of classes!