Representative II, Medical Support
Disa Global Solutions, Inc
- Williamsport, PA
- Permanent
- Full-time
1. Client Interaction: Serve as a primary point of contact for clients, addressing inquiries and providing information related to medical support services.
2. Documentation Management: Accurately maintain and organize medical records, ensuring compliance with confidentiality and regulatory requirements.
3. Appointment Scheduling: Coordinate and schedule medical appointments, screenings, and tests for individuals as required by client specifications.
4. Data Entry: Input and update relevant information into the system, maintaining accurate and up-to-date records of medical support activities.
5. Communication: Collaborate with internal teams, including medical professionals and administrative staff, to facilitate effective communication and workflow.
6. Issue Resolution: Address and resolve routine issues or concerns related to medical support services promptly and professionally.
7. Compliance Adherence: Ensure that all medical support activities align with relevant regulations and company policies.
8. Reporting: Generate regular reports on medical support activities, contributing to data-driven decision-making.Required Knowledge, Skills, and Abilities:
- High school diploma or equivalent; additional education or certification in medical administration is a plus.
- Previous experience in a medical support or administrative role.
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Proficient in data entry and basic computer applications.
- Ability to perform physical requirement of position:
- Must be able to work flexible hours to accommodate employer needs.