Business Analyst
Federal Signal
- Oak Brook, IL
- Permanent
- Full-time
- Collaborate with stakeholders to understand business needs, gather requirements, and document functional specifications for sales and distribution processes.
- Conduct in-depth analysis of existing sales and distribution workflows, identify pain points, bottlenecks, and inefficiencies, and recommend process improvements and optimizations.
- Configure and customize the JDE system to meet business requirements, including setting up sales orders, pricing structures, customer profiles, and distribution channels.
- Analyze sales data, trends, and performance metrics to identify opportunities for revenue growth, customer acquisition, and market expansion. Generate insightful reports and dashboards to support data-driven decision-making.
- Develop test scenarios, conduct system testing, and ensure the accuracy and reliability of sales and distribution functionalities. Collaborate with IT teams to troubleshoot and resolve issues as needed.
- Develop training materials and conduct training sessions for end-users on sales and distribution processes, system functionalities, and best practices. Follow SDLC Standards, Create documentation and user guides to support ongoing system usage.
- Facilitate change management processes, communicate system changes and updates to stakeholders, and ensure smooth transition and adoption of new processes and technologies.
- Stay updated on industry trends, best practices, and emerging technologies related to sales and distribution management. Proactively identify opportunities for continuous improvement and innovation within the organization.
- Review legacy ERP and customer data for migration purposes.
- Serve as a member of the support team at go-live and through stabilization.
- Travel, as necessary, to support existing or newly acquired Federal Signal Businesses.
- Full understanding of order management/ customer fulfillment in an e-commerce context with familiarity with e-commerce platform maintenance & development.
- Successfully completed at least one full implementation involving multiple site configuration set up, with proven incorporation of structured planning and testing processes.
- Capable of understanding customer requirements to develop, present and deploy solutions based on those requirements.
- Clear understanding of JD Edwards integration methodology.
- Clear understanding of emerging technologies and enhancements that will allow processes improvements and enhanced business functionality.
- Experience in change management, training, and documentation is a plus.
- Good understanding of business processes to develop new processes and reporting based on requirements, metrics and KPI’s.
- Ability to prepare SQL statements using TOAD or SQL Developer is a plus.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.