Damage Field Investigator → Dallas, Texas Full-Time
Project Resources Group
- Dallas, TX
- $48,000-52,000 per year
- Permanent
- Full-time
- On-site investigation of underground and aerial cable plant damages
- Learning, understanding, and being able to utilize State Dig Laws and Statutes, excavator requirements, NESC standards
- Develop a professional working relationship with the client, their contractors, technicians, management team, and other personnel
- Develop a solid working relationship with the client’s locate company and exchange investigation information
- Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc.
- Professionally photograph and process the damaged scene to accurately portray and determine liability.
- Work with the client and contractors to obtain and write up job repair costs from the damage.
- Compile all investigation material and email it to the local handling office.
- Assist Claims Recovery team post-investigation
- Develop and maintain monthly market reporting and lead meetings with clients to review
- Be available at all times as necessary to field damage calls and respond across the market.
- Maintain a working knowledge of the entire PRG claims process
- Reliable and presentable personal vehicle with valid driver’s license and current insurance; min BI/PD 100/300/100
- Must possess strong customer service skills in written and verbal communications
- Proficient in MS Word, Outlook, and Excel, as well as an ability to navigate a variety of operational tasks on a computer
- Investigation experience
- Knowledge of the cable industry and/or utility locate industry
- Move to the front of the line if you have telephone industry experience, including equipment and job costing
- Flexible work schedule
- Law enforcement and/or prior investigator a plus
- Claims background also plus
- $48K-$52K/yr
- Mileage reimbursement for vehicle use
- Health benefits include medical, dental & vision for you and your dependents on the first of the month following your start date.
- Company-paid Short-term Disability benefits after one year of service.
- 401(k) Plan on the first of the month following your start date with a safe-harbor match after one year of service.
- Supplemental Life Insurance is offered for you and your dependents.
- ClassPass shared cost membership is offered to each employee.
- Paid time off, holiday pay, and a floating holiday so you can enjoy time with your friends and family.