Customer Service Advocate
D.R. Horton
- Pensacola, FL
- Permanent
- Full-time
- Contacts homeowner 3-5 days after closing
- Performs 14-day walk list follow up meeting, reviewing final walk sheet items and evaluates any new warranty related issues
- Completes necessary documentation from 14-day meeting and submits documents to Customer Care department
- Evaluate and complete any warranty issues that are sent in by homeowner during the first 30-day period and ensure all items are completed in a timely manner
- Ensures customer satisfaction and completion of homeowner 30-day survey
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Work with construction team and vendors to ensure timely completion of all remaining walkthrough items and warranty items within first 30 days
- Processes payments and back charge documentation and invoices
- Ability to work overtime
- Ability to travel overnight
- High School Diploma or general education degree (GED)
- Three or more years related experience, including carpentry work, drywall, texture repair and painting
- Prior customer service experience
- Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
- Ability to work independently and be productive without supervision
- Ability to utilize DRH Customer Care applications on a smart phone, tablet, or laptop
- Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Customer Care applications
- Proficiency with MS Office and email
- Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
- Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock
- Experience with minor electrical, plumbing and HVAC repair work a plus
- Medical, Vision and Dental
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life Insurance
- Vacation, Sick, Personal Time and Company Holidays