Assistant Case Manager
DePaul
- Rochester, NY
- $22.00-22.30 per hour
- Permanent
- Full-time
- Provides supportive case management to 28 clients assisting them to reach their goals.
- Greets new tenants on arrival, shows new ESSHI tenant to their unit, provide basic tour of building.
- Provides review of included services eligible to those enrolled in ESSHI program.
- Assist tenant in identifying needs to sustain unit in supportive housing.
- Assist tenant in getting settled into ESSHI unit.
- Conducts unit checks with tenant at minimum once per month.
- Works with the resident to resolve issues around lease and/or program rules with the landlord.
- Acts as liaison and works in conjunction with the Housing Manager to make sure tenant makes monthly visit and completes any necessary requirements as directed by agency.
- Ensures all initial linkages to community providers are established and maintained.
- Collaborates with all service providers and establishes team communication plan.
- Advocates for additional services and linkages as appropriate based on any observed or reported change in conditions.
- Collaborates with all ESSHI team members for active involvement in ESSHI programing.
- Attends team meetings.
- Maintains current documentation related to admission, continued check-ins, and annually.
- Assists with resident income verification and obtaining paperwork necessary to do so.
- Updates Goal Plans with program participants using a case management approach.
- Completes monthly apartment visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance.
- Respects and maintains resident confidentiality and demonstrates a positive and caring attitude toward all residents and staff.
- Practices and promotes positive peer and resident relations.
- Participates in and promotes quality improvement and maintains clear communications with the House Manager regarding house needs and incidents.
- Maintains a continuous physical presence within the house during working hours and responds to request for assistance.
- Maintains positive and collaborative relationship with leasing agent.
- Identifies opportunities for improvement in all aspects of the program.
- Assists with implementation of policies and programs.
- Identifies and promptly addresses unsafe practices and other safety issues in the house.
- Engages and educates community partners on the Supportive Housing program to increase referral rates.
- Accepts responsibility for personal professional development and demonstrates desire for personal growth.
- Attends staff meetings and other meetings as required by supervisor.
- Performs other duties as assigned.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public.
Math Ability:
Ability to calculate figures and amounts such as proportions and percentages.
Reasoning Ability:
*Essential Function
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office.
Physical Demands:
The employee must occasionally lift and/or move up to 30 pounds.Work EnvironmentEagle Star Housing is a non-profit organization located in Upstate New York that has been providing transitional housing and supportive services to Veterans since 2012. We pride ourselves in providing the most comfortable and supportive environments possible to ensure Veterans can successfully reach their individualized goals. Eagle Star Housing is looking for qualified candidates to provide supportive services to residents in a Permanent Supportive Housing program located at one site. These candidates should be passionate about access to affordable housing and working with those that have served in the United States Armed Forces. The primary goal is to assist Veterans in achieving increased stability and self-sufficiency using a strengths-based, Housing First approach.270 on East is located in downtown Rochester, New York. The Permanent Supportive Apartment Program offers 20 supportive and affordable apartments for Veterans experiencing housing instability. On-site supportive services are provided by full-time Eagle Star Housing staff and the apartments are operated by CDS Housing.BenefitsThis position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B Employer Match, Employee Discount Programs, Free Parking and Staff Recognition Programs.DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit and program need