Credit & Collections Specialist
Baxter
- Birmingham, AL
- $41,600-57,200 per year
- Permanent
- Full-time
- Perform collection activities to ensure account is paid according to contractual payment terms. This involves ensuring accurate billing and prompt collection.
- Resolves customer questions, complaints, and requests that may be varied and complex. Resolution may involve applying advanced knowledge and interpreting policy. May contact other internal departments or external customers to resolve issues.
- Maintain records on account activities to be used in monitoring and analyzing credit files.
- Prepare required report; the data reported and the impact to the customer and division.
- Perform credit analysis on existing or current customers. Obtain required information from credit organizational, banks and loan associations.
- High school diploma required and some college is preferred.
- 3 plus years of experience in customer contact environment.
- Understanding of software in a Windows based environment and mainframe applications.
- Strong organizational skills and the ability to prioritize multiple tasks are required.
- Demonstrate strength in communication (both written and verbal.)
- The ability to apply and adapt procedures and knowledge to solve problems is required.
- Must be able to work in a fast paced environment and operate within designated time constraints to maintain service levels.