Member Service Associate, Full-Time

• Handles disconnect and reconnects of services of customers with late payments.
• Performs collection functions on delinquent accounts.
• Ensures the protection of the privacy of information contained in member accounts.
• Provides customer service by assisting customers with payments, payment plans or auto pay set up.
• Operate 10-key calculators, computer, and copy machines to perform calculations and produce documents.
• Perform general office duties such as filing, answering telephones, and handling routine correspondence.
• Prepares a variety of reports, correspondence, and presentations by typing and formatting documents using word processing, database, spreadsheet, and graphics programs.
• Operate computers programmed with accounting software to record, store, and analyze information.
• Comply with federal, state, and company policies, procedures, and regulations.
• Coordinates office supply inventory by tracking supply usage and ordering supplies as needed.
• Supports all staff and department heads for special projects and/or events.
• Reconcile or note and report discrepancies found in records.
• Match order forms with billing statements and record the necessary information.
• Receive, record, and bank cash, checks, and vouchers.
• Prepare bank deposits by compiling data from cashiers, verifying, and balancing receipts, and sending cash, checks, or other forms of payment to banks.
• Pick up and distribute mail, maintain postage funds, complete updates to the postage meter, order postage supplies and process daily mail.
• Must be able to work on-site at a Golden West designated reporting location.

• Performs all other related duties as assigned by Management.

• Working knowledge of basic accounting principles and practices.
• Ability to analyze volumes of data and identifying problems/errors, and ability to correct or resolve them.
• Knowledge of Company services/products, policies, and procedures.
• Knowledge of general office procedures, practices, and equipment.
• Ability to adapt in a rapidly changing environment.
• Ability to operate various office equipment including computer and related software.
• Ability to communicate well with customers, co-workers, and various business contacts in a positive and friendly manner, both orally and in writing.
• Ability to prioritize and multi-task. Must be well organized and pay close attention to detail and accept responsibility for and work under occasional stress situations with frequent interruptions.
• Ability to demonstrate dependability through good attendance and adherence to timelines and schedules.
• Ability to maintain strict confidentiality guidelines in accordance with Company policy.
• Ability to read and interpret a variety of instructions furnished written, verbal and in diagram or schedule form.
• Ability to work independently and maintain efficient workflow.
• Ability to effectively function as a team player and project a positive attitude.
• Ability to make decisions in accordance with established Company policies and procedures.
• Working ability to sit for long periods of time processing payments and entering data at a computer.

Golden West Technologies