Refrigeration Field Service Technician
Joe Warren & Sons Co., Inc.
- Manchester, NH
- $60,000-100,000 per year
- Permanent
- Full-time
- Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
- Ensure clear and accurate paperwork for all customer services.
- Coordinate with the Parts Department for precise parts identification and ordering.
- Ensure timely and professional installation of ordered parts.
- Keep the service truck tidy and maintain an organized inventory of parts and tools.
- Engage with manufacturers, sales reps, dealers, and customers.
- Identify service challenges, gather relevant data, and formulate effective solutions.
- Collaborate with manufacturers for equipment diagnosis when required.
- Offer top-tier service and clearly communicate service requirements to customers.
- Advocate for and suggest additional JWS services to customers as appropriate.
- The Field Refrigeration Technician role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.
- EPA certification and a strong emphasis on safety.
- Ability to climb stairs and ladders.
- Adept at multitasking and adapting to varying tasks.
- Emphasis on customer understanding and satisfaction.
- High School diploma or GED and a valid driver’s license.
- Ability to lift and carry items weighing up to 75 pounds.
- Independent worker and effective team collaborator.
- Proficiency in using hand tools.
- Demonstrated ability to complete assignments with little to no supervision.
- Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
- Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field.
- Strong organizational skills and a proactive, team-oriented mindset.
- Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.
- Ready-to-Go Company Vehicles: We provide well-maintained vehicles equipped with power tools, testing equipment, regeneration tools, gauges, and ladders. Just bring your tools!
- Plentiful Overtime Opportunities: With our robust workforce, you'll have numerous OT chances and a favorable, very minimal on-call schedule. Plus, enjoy on-call incentive pay - double time for holidays, and time-and-a-half for weekends.
- Career Growth: Numerous advancement opportunities await you.
- Mentoring Incentives: Passionate about mentoring? Earn incentive pay by guiding technicians through our in-house Experienced Training Program.
- Comprehensive Health Coverage: Benefit from medical, FREE dental, and vision insurance tailored to your needs, coupled with a company-funded HSA account.
- Future Security: We offer a competitive 401k with a 4% Safe Harbor Match, life insurance, and both short & long-term disability coverage.
- Rewarding Compensation: Experience a competitive pay structure, regular performance reviews, bonuses, pay increments, and quarterly payouts from our company-wide incentive program.
- Work-Life Balance: Enjoy nine company-paid holidays and generous PTO.
- Referral Program: Earn bonuses with our Employee Referral program.
- Dive into abundant training opportunities and professional development.
- Utilize tuition reimbursement and individual developmental plans (IDPs) to continually upskill.
- Thrive in our 'promote from within' culture, ensuring your dedication and hard work doesn't go unnoticed.