Case Manager I - City of Phoenix
Lutheran Social Services of the Southwest
- Phoenix, AZ
- $20.00 per hour
- Permanent
- Full-time
Reports to: Resettlement Supervisor Department: Refugee and Immigration Services
Location: Phoenix, AZ Date: March 2024General Description:In concert with the Resettlement Supervisor, Intensive Case Management team and Employment
Team, the Case Manager I will provide direct core services and case management services to
enhance a positive resettlement and employment experience of assigned cases. The Case
Manager I facilitate the self-sufficiency and independence of refugee families, coordinates
services and community support to address the needs of refugees which may be affected by
medical conditions or mental health concerns that impact their ability to function independently.
Examples of caseloads may include, at a minimum: refugees with special needs; youth and
young adults without parents or permanent guardians who have spent an unusually long period
under refugee camp conditions; single-headed households; unusually large families (8 or more
members); women-at-risk; elderly refugees who lack an adequate family support system;
refugees experiencing social or psychological conditions, including emotional trauma resulting
from war, torture, Domestic Violence(DV) and/or Gender Based Violence (GBV); lesbian, gay,
bisexual, and transgender (LGBT) refugees; refugees who have a history of suicide risk factors,
or other populations with physical disabilities or medical conditions (including HIV) that are
identified as requiring extended case management; other category of vulnerability, as per actual
needs. The job requires sensitivity to the program population's cultural and socioeconomic
characteristics.Essential Duties and Responsibilities include the following:WEIGHTDESCRIPTION
20 1. Conduct all activities with a commitment to the organization's mission and
strategic plan; focus efforts to inspire a client-centered approach to quality
service delivery and operational excellence; uphold all policies and
procedures.
2. Demonstrates understanding and knowledge of refugee contractual services
for the successful resettlement of refugee families. This includes knowledge
of the Cooperative Agreement and all contracts. Provide direct case
management and support to target population which requires assistance
entering or navigating State and local systems. Work with clients to increase
their ability to navigate these systems independently.
3. Develop a comprehensive Self Sufficiency Plan with all refugee clients
detailing the strategies and timeframe to achieve stability and independence in
America to assist clients in meeting self-sufficiency goals and to remove any
barriers.
4. Identify needs and make appropriate referrals (internal and external), based on
vulnerability (ex. addressing housing, community linkages, physical health,
mental health, language, finances, employment, family wellness or personal
security.
5. In conjunction with the Employment Specialist, provide one-on-one guidance
and information, in regard to financial responsibilities, budgeting, and
short/long term planning.
6. Collaborate with Intensive Case Management, Employment Team, other
divisions as necessary, volunteers and key stakeholders in the local
community to ensure that refugees are offered all core services in a timely
manner.
7. Maintain working knowledge of Reception and Placement services, Matching
Grant and Preferred Communities (PC), Intensive Case Management Standard
Operating Procedures (SOP's) and Office of Refugee Resettlement (ORR) PC
Program Guidelines and State Refugee Resettlement Program (RRP)
contracts. Demonstrates superior knowledge of client and service delivery
systems.
20 Provide all core services as defined by the cooperative agreement and other
refugee service contracts.
1. These services include cultural and program orientation to newly arrived
clients, including information regarding rights and responsibilities, as well
as federal and local services available to clients. Advocate on behalf of
refugees and refugee serving Resettlement Agency.
2. Offering interpretation and translation services to refugee clients, as well
as transportation to appointments as required.
3. Assisting clients in the completion of the social security application,
health screening, school enrollment, referral to English language Training
other adult skill building class offered externally or at the organization
and additional follow-up for eligible social services.
4. Ensure that all required core services are implemented by the timeframes
required in the Cooperative Agreement.
5. Provide extended case management, as necessary for all clients in
assigned caseload, paying special attention to cases that include minors
and single parent households.
20Provide accurate and timely case note documentation of all services in required
databases:1. Includes pre-arrival and post arrival case notes of core services rendered
and/or offered to all clients, in required databases, such as IRIS
(CWS/LIRS) and Arizona Refugee Resettlement Program Online Data
System (ARRPODS)/Salesforce.
2. Financial documents and completion of reports in required databases.
3. Cultural Orientation Assessment during 30-day home visit.
4. Referrals to service providers (ex. rental assistance, food banks, free
clothing etc.)
5. Verify that all client information is documented for 90-day reports and
any additional reports, as necessary.
5 Attend and participate in supervision, program meetings and program trainings.
5 Maintain an established work schedule, including a high level of self-direction
and responsibility. May include State and National travel.
2.5 Follow internal protocol immediately with regard to safety, health, and the
environment of the member and employee workspace and workplace equipment
2.5 Maintain current status for professional credentials.
2.5 Present a professional attitude and wear professional attire at all times
2.5 All other duties as assigned.Qualification Requirements:To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience, Ability
- Bachelor's Degree in education social work, psychology, sociology or a closely related field is preferred. Four years related education or social service experience, preferably working with immigrant populations, and/or training; or equivalent combination of education and experience may substitute for a Bachelor's Degree. Ability to participate as a member of a team, including collaboration, cross-training, and mutual assistance.
- Provide and maintain a current Level One Fingerprint Clearance Card, clear the Department of Economic Security Central Registry Background Check and a criminal background and motor vehicle screening; must maintain valid AZ Driver's License, a clear driving record and reliable transportation for the duration of employment.
- Must have a clear driving record for at least 36 months
- Must maintain a clear driving record during the time of employment.
- Must have reliable transportation, a valid AZ driver license and current automobile insurance.
- Ability to work independently with high initiative.
- Ability to travel to throughout the state or nationally as requested by supervisor
- While performing the duties of this job, the employee may be required to sit or stand for long periods. The employee frequently is required to use hands to hold objects and operate office equipment.
- The employee is required to be able to listen and communicate effectively.
- The employee may be required to occasionally lift and/or move up to {25} pounds.
- The noise level in the work environment varies with the activity level of the facility.
- If authorized to drive, must be able to safely operate a motor vehicle.