About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Four Seasons is powered by the people, and we are looking for your passion to curate a luxury lifestyle for our residents. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills, the right attitude, a passion to provide intuitive service, and those who thrive in a team player environment.We offer excellent benefits including:· Position rate is $34.70, and $1.00 Overnight Shift Prem· Medical, dental, & vision· 401K Retirement plan with matching· New Parental Leave· Paid holidays, vacation, and sick pay· Complimentary accommodations at Four Seasons Hotels & Resorts worldwideSituated directly across from Yerba Buena Arts Center and Gardens and the SF MOMA, we are the newest and most exclusive private residences in San Francisco. We offer a Club Level which combines meticulously crafted, art filled amenity spaces with curated programs-exclusively offered to residents and their guests. This space encompasses a bar lounge, a private dining room, outdoor entertainment terrace overlooking Jessie Square, a library, a game room, a golf simulator, and a fitness studio. As the world’s premier luxury hospitality brand, Four Seasons is known for offering experiences of exceptional quality and creating enduring value-supported with a deeply instilled ethic of personal service.About the PositionOperating from the Residential Lobby, the Overnight Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.Main Duties and ResponsibilitiesRespond to Resident support needs with the highest level of timeliness, hospitality and professionalism. Accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common area services, a la carte requests, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices.Ensure timely and quality-driven completion of service request through monitoring of HotSOS, follow up as appropriate.Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with the valet for the retrieval of resident’s vehicles.Manages and provides access to the building(s) and units with all vendor/contractor/resident’s service providers and visitors, based on advanced authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and resident’s service providers. Controls entry doors and elevator/lift access.Ensures that information for vendors, restaurants, local businesses, etc. are updated and current. Is knowledgeable about what activities are available in the local vicinity (theater, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with local businesses in these areas in order to provide information, transportation, ticketing, and reservations for residents, in addition to a la carte services – vehicle services, pet services, babysitting services, housekeeping services, medical centers, etc.Updates homeowner profiles with any relevant information.Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing.Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.Coordinates the booking of the service elevator and loading dock/bay for move-in or move-out.Assists Resident Service Attendants/Doorman with responsibilities and duties in their absence or due to heavy volume periods.Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times.Perform other tasks or projects as assigned by the Assistant Director or Director of Residences.People FunctionsEstablishing a positive, professional and helpful rapport with residence owners, fellow colleagues and developers.Exemplary representation of the Four Seasons brand through consistently building trust and conducting best practices in all dealings with residents, colleagues and third-party professionals.CompetenciesOne to three years of concierge experience in a luxury environmentPrevious Four Seasons concierge experience is preferredTroubleshooting and problem-solving skillsExcellent verbal and written communication skillsExcellent customer satisfaction/people skillsAbility to multi-task in a demanding environmentFluent in English, reading and writing, an additional language an assetAt least two years of post-secondary education is preferredExcellent excel, word, and computer skills.Ability to utilize computer equipment and ability to use variety of software; experience with Outlook, MS Office, HotSOS, Keytrack, etc. is preferred.Must be flexible with schedule; able to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion.Strong interpersonal and relationship building skills to work with cross-functional teamsApply an ethical and moral approach to influence the outcome of situations.Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.Visa Requirements: Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.What to Expect - You Will...Be a champion of the Golden Rule: Do unto others as you would have them do unto youBe part of a cohesive team with opportunities to learn, grow and developHave access to a robust benefit planHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well doneBe recognized for excellenceComplimentary accommodation at other Four Seasons Hotels and ResortsTo apply, please complete the questionnaire and attach your Resume/CV. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at victoria.alonso@fourseasons.com.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website: .We look forward to receiving your application!Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
