Assistant Resort General Manager
Sun Communities
- Fort Myers, FL
- Permanent
- Full-time
- Handle and resolve resident and guest complaints, inquiries and issues in a timely and professional manner.
- Monitor, code, and approve all invoices; maintain petty cash and activity accounts while adhering to Sun's cash handling policies.
- Enforce resort rules and regulations.
- Promote and market resort to guests; ensure overall resort appearance is well maintained and groomed to Sun's curb appeal standards.
- Handle and report emergencies that may arise onsite.
- Coordinate team member selection, training, scheduling and development of direct reports and ensure all team members comply with appropriate policies and procedures.
- Oversee and account for balancing of income nightly.
- Coordinate timely distribution of rental increase and lease renewal notices (if applicable).
- Market models, pre-owned, and brokered homes for sale in the resort.
- Manage rent collection process, including collecting, posting and depositing income from leasing of rental sites; ensure bad debt is submitted to collections.
- Review residency applications and approve or deny residency.
- Report deficiencies, which would adversely affect the operation of the resort, to the RVP.
- Assist with developing marketing strategies and maintaining effective advertising to attract prospective guests to resort.
- Complete market surveys and insurance inspections as required.
- Initiate and maintain local dealer relationships.
- Coordinate and follow-up on service requests.
- Assist with preparation of annual operating budget.
- Review monthly property accounting reports and compile reports for Accounting; prepare monthly explanation of P&L variances.
- Select, supervise, and review all contractual services as directed.
- All other duties as assigned.
- High School Diploma or GED
- Minimum of 2 years property/resort management experience, including 2 years supervisory experience
- Previous sales & leasing experience, preferred
- General knowledge of maintenance
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Working knowledge of basic accounting principles
- Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
- Basic computer proficiency including email, internet and Microsoft Office Suite; experience using Yardi and/or RMS, a plus
- Flexibility to respond to resort needs during non-business hours
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty