Support Analyst
Network Coverage
- Ruston, LA
- Permanent
- Full-time
- Strong problem-solving skills, firm understanding of how to properly troubleshoot problems.
- Excellent customer service skills, including understanding how to de-escalate, how to soothe and how to deliver the most efficient solution.
- Strong communication skills, both verbal and written.
- Ability to ask qualifying questions to produce the optimal result.
- Strong familiarity with Windows desktop operating systems.
- Strong familiarity with Microsoft Office suite of application.
- Experience with Mac OS and iOS is preferred, but not required.
- Basic understanding of networking concepts.
- Familiarity with Windows server operating systems are a big plus.
- Familiarity with RMM tools is a plus, but not required.
- Strong organizational, operational and inter-personal skills.
- Assertive, customer-oriented and task-driven attitude.
- Reliable personal transportation for use in traveling to clients' offices is essential.
- Prefer a minimum of 1 year real world IT experience.
- No College Education or Certifications Required
- No supervisory or managerial experience required.
- No supervisory or managerial duties in this role.