LPN/RN Office Manager

• Must have a valid Florida LPN or RN License in good standing
• Ability to work well under pressure and with others
• 2-4 years management experience, preferably in a medical office or similar
• Ability to work M-F, 8a-5p with some overtime
• Current healthcare provider training (BLS)
• Strong interpersonal, decision making and organizational skills
• Must be able to pass a financial credit check
• Computer proficiency: Microsoft Office
• Ability to exercise good judgement

• Demonstrate knowledge of the organizational structure and thus provides efficient and effective communication with all patient reception and billing staff, collections staff and clerical staff
• Develop and recommend internal systems and operating procedures designed to achieve efficient and effective operations and maximum service to patients of the Group
• Formulate and recommend new or revised policies and procedures as required and monitor policies and procedures from implementation to on-going status or conclusion
• Provide overall management and oversight for all aspects of billing, collections, adjustments and A/R within the practice
• Has the ability to problem-solve various issues related to billing, collections, insurance companies, Medicare, Medicaid, HMOs and other third party payers, as well as personnel and staffing, policies and procedures and document flow systems
• Maintain direct involvement in meeting on a routine or non-routine basis, as required, with the physician and other TPCA central management staff and/or various committees of the organization
• Consult with billing staff, physicians and office staff in developing, establishing and implementing operational plans, policies and procedures within the framework of policies and goals of the Group
• Interpret and address the interests and preferences expressed by the physicians concerning medical care, staffing, billing, collections and related activities or policies
• Utilize or direct audits and/or periodic reviews to achieve quality assurance goals
• Identify and continually re-address the efficiency and effectiveness of the physician's office including issues of accuracy, completeness, competency, professionalism, timeliness, etc.
• Accept and successfully execute additional responsibilities as required by the physician, CEO and TPCA central management

• Ensure employees follow all rules and regulations that relate to employment, safety, medicine and waste disposal
• Conflict resolution
• Commend exemplary employees, discipline insubordinate employees and communicate necessary areas of improvement
• Track all employee incidents and report to Director of HR
• Consult and partner with the Director of HR in the termination of an employee
• Conduct employee evaluations
• Facilitate the preparation and submission of employee payroll
• Maintain Paid Time OFF (PTO) records
• Act as liaison for physicians and staff by maintaining open communication amongst staff
• Demonstrate employee confidentiality

• Assess the needs and concerns of patients regarding billing as well as the physician's office staff
• Talk with patients concerning accounts
• Settle patient's issues with employees
• Take care of PET patients; patients with many medical issues needing special care; numerous referrals, out of network referrals, weekly prescriptions, etc.
• Write letters for patient needs
• Demonstrate patient confidentiality

• Analyze or direct the analysis for cash flow, billing and collections for the practice
• Work with the physician to assign budgetary parameters for the operation of the physician office
• Recommend adjustments to the budget based on office needs or overall goals
• Prepare a list of monthly expenses for approval
• Reconcile bank statements for joint account
• Verify and write checks for expenses for rental account and reconcile bank statements
• Maintain petty cash account

• Ensure the maintenance of all equipment and buildings and report any problems
• Coordinate physician schedules
• Communicate all changes and updates to system, insurances or policies
• Handle all mail and ensure it is received by intended people

• Room patient and ensure all necessary information is documented
• Assist physician with clinical procedures
• Screen patients and utilize the nursing process of assessment, planning, intervention, implementation and evaluation
• Responsible for phone triage and the triage of patients before the physician examination if necessary
• Administer medications according to policy and procedure
• Call patients after a prescription (new or refill) has been called in to reiterate the pharmacy to which the prescription has been called in as well as the directions prescribed for the medication
• Demonstrate the ability to handle emergency situations in a prompt, precise and professional manner
• Obtain authorizations for tests, procedures and prescriptions
• Manage incoming clinical questions and prescription refills from the EMR mailbox system and appropriately manage his/her inbox on a daily basis
• Pre-load medications, immunizations, etc.
• Take vitals and conduct immunizations
• Take and record wet reads and forward to doctor
• Call patients with lab results and order additional tests needed in EMR
• Order labs and procedures when directed by doctor
• Complete all referrals
• Appropriately clean and sterilize clinical instruments before the close of each day as well as the exam rooms and restrooms between patients if necessary

• Implement and provide direct supervision on all staffing, promotion, leadership, development, cross training and merit increases based on established criteria
• Provide direct supervision to ensure staff members follow all policies and reduce risk liabilities

Tallahassee Primary Care Associates