Team Lead (Keyholder) - Orlando International
Asics
- Orlando, FL
- Permanent
- Part-time
- Assist in achieving business results through leading the team, managing the sales floor and ensuring sales goals are achieved
- Provide exceptional customer service by greeting and assisting customers and responding to customer inquiries or complaints
- Be able to retrieve product from the backroom and/or top stock using provided equipment
- Monitor sales activities to ensure that customers receive satisfactory service and quality product
- Support the Head Coach with training and evaluating employees to ensure sales goals are being met
- Examine merchandise to ensure that it is correctly priced and displayed for maximum customer experience
- Oversee the work activities of sales associate, such as cleaning and organizing product with ease to improve shopping experience
- Review inventory and sales records to prepare reports for the management team
- Instruct employees on how to handle difficult and complicated sales
- Exceptional customer service skills
- Uphold a positive attitude and be a team player
- Knowledge of principles involved in resource allocation, and coordination of people and resources
- Knowledge of basic mathematics including addition, subtraction, division, and multiplication and their applications
- Knowledge of selling techniques
- Ability to conduct self in a professional and respectful manner with customers and employees
- Excellent verbal communication skills
- Ability to complete tasks in a timely manner with a high degree of accuracy and attention to detail
- High sense of urgency
- Skilled at using logic and reasoning to identify alternative solutions, or approaches to problems
- Ability to work a flexible schedule including holidays, nights, weekends and overtime in order to fit business needs
- Collaboration
- Organization
- Multi-tasking
- Integrity
- Time management
- Problem-solving
- Taking initiative
- Learning from set-backs
- Cool under pressure
- 2 years of retail experience; sporting or athletic industry preferred
- Computer skills: Microsoft Suite (Word, Excel, PowerPoint)
- Be able to stand and walk around during scheduled hours, reaching for product using a ladder, step stool and pole
- Must be able to stand, walk, and squat the majority of the work shift
- Must be able to able to climb a ladder
- Must be able to lift, move and carry up to 40 pounds
- Must be able to read, count and write to accurately complete all documentation and reports
- Must be able to see, hear and speak in order to communicate with employees and other customers
- Vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
- Must be able to have manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
- Moderate : Mostly standing, walking, bending, frequent lifting
- Retail Locations : Works with the public in an indoor location that is clean, orderly, properly lighted and ventilated. Noise levels are considered moderate.