Private Travel Manager
Ten Lifestyle Group
- USA
- Permanent
- Full-time
- Curate bespoke luxury travel itineraries tailored to the unique preferences, interests, and requirements of high-net-worth individuals for Ten Members
- Develop and maintain relationships with a portfolio of key members, family offices and corporate clients, understanding their wants and needs and putting their satisfaction at the heart of everything that we do
- Cultivate and maintain strong relationships with UHNW clients, understanding their preferences and anticipating their needs to exceed expectations at every turn
- Help to develop, attend and host member events to promote Ten’s luxury travel offering
- Proactively curate unique experiences for members, working closely with the product and content teams to create collateral that can be shared
- Work closely with internal teams such as concierge services, destination specialists, and operations to ensure seamless collaboration and execution of travel plans.
- Handle sensitive client information with the utmost discretion and maintain strict confidentiality at all times.
- Produce timely, accurate and informative documentation to support travel arrangements
- Be always on call to members when travelling
- Keep abreast of the latest trends and developments in luxury travel, continuously enhancing product knowledge and expertise to offer innovative and cutting-edge experiences.
- Number of days in the office to be agreed, however open to fully remote options
- If working remotely, a secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be complete
- Solid background in high end luxury travel industry, including experience in curating bespoke travel experiences, managing high-profile clients, and collaborating with luxury accommodations and service providers.
- Well-travelled and able to use your own travel experiences to inspire our members along side in-depth knowledge of luxury travel destinations worldwide.
- Experienced in working with high-net-worth clients and family offices
- The ability to effectively sell premium services, negotiate with suppliers, and upsell additional amenities is vital for driving revenue and maximizing client satisfaction.
- The ability to build and maintain strong relationships with high-net-worth individuals
- Sound knowledge of high end product, including private jets, yacht charter, expedition travel and cruising
- Ability to organise, attend and host events with members and demonstrate an understanding of the high-end market
- A deep commitment to providing unparalleled customer service along with the ability to anticipate and fulfill the unique needs and preferences of luxury clientele.
- Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury travel industry, fostering trust and loyalty.
- Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.
- Must be enthusiastic about creating unforgettable experiences and exceeding client expectations.
- A competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits.
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- IATA card after 90 days which gives access to travel discounts.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its market-leading service proposition